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It tells you what personal information is collected when you sign up, verify your account, deposit C$, and play. It also tells you how that information is used to keep your gameplay and payments safe. It also tells you how your information might be shared with payment providers and compliance partners to stop fraud, make sure you play responsibly, and meet legal requirements that affect Canadian players. There are options to manage your privacy while keeping your account safe. Read this policy to learn about data retention, cookie use, and those options. As part of the sign-up process for an Extra Vegas account, you will be asked to confirm that you agree to the Privacy Policy.
This confirmation lets the casino get the personal information they need to open, keep up, and protect your player profile. Signing up for an account means you agree to be accepted by all services connected to that account, such as identity checks, payment processing, and controls for responsible gaming. You shouldn't finish registering if you don't agree with the Privacy Policy, because you might not be able to create an account or use other features that go with it. When you create an account, you agree to the following: By checking the box or going through the registration process that talks about the Privacy Policy, you agree that Extra Vegas can use your information for legal and operational reasons.
This usually includes both data you enter yourself and data that is made by your account activity. Name, date of birth, contact information, login information, and your Canada and Canadian as stated when asked for account setup details. Compliance and verification: these are the papers and checks that are used to make sure someone's identity, age, and eligibility, as well as to meet legal and anti-fraud requirements. For example, validating a deposit of C$20 or a withdrawal request of C$200 is an example of providing the necessary information to process deposits and withdrawals, keep track of transactions, and stop any bad behaviour. Service communications include messages that are important to you, like security alerts, policy updates, and responses from support staff.
Platform usage data includes information about devices and connections, session activity, and technical logs that are used to keep the site safe and figure out problems. It's not the same as accepting the Privacy Policy if you choose to opt out of marketing when you register. You can usually change your marketing settings at a later time without affecting how you use your main account features. Make sure you give correct information when you register and keep it up to date so that your acceptance is valid and your account works well. Details that don't match up can slow down verification and may stop payment requests until the necessary checks are done.
To make sure the platform is safe and legal, Extra Vegas may ask for personal information to do Know Your Customer (KYC) checks and make sure you are old enough to gamble legally. This keeps people underage from accessing the site, protects players' identities, and helps make sure payouts are safe. What information is asked for depends on what you've done with your account, where you say you live, and the verification method that works in your area. Extra Vegas only asks for the information needed to confirm identity and age most of the time. They may ask for more proof if details don't match or if the transaction needs more thorough checks.
Information about your identity is asked for to make sure that the account is yours. You will usually need to show your full name, date of birth, and place of birth, along with a government-issued ID (like a passport, national ID card, or driver's licence) and its number and expiration date. Usually, the same government-issued ID is enough to prove your age. Sometimes, Extra Vegas may ask for a second document to confirm the date of birth if local laws require it. You may need to prove your address to make sure you live there. Extra Vegas might ask for a recent document with your name and home address on it, like a bank statement, utility bill, or official letter from the government, usually from the last three months. You can ask for payment ownership details to make sure that the payment method you're using is yours and to lower the risk of fraud and chargebacks. Extra Vegas may ask for a screenshot or photo that hides all but the most important numbers from the account holder's name, card number or wallet ID, and transaction references, depending on the method used.
Source of funds and affordability details may be asked for in some situations, especially when there are a lot of withdrawals or patterns that cause compliance checks. For instance, if you want to withdraw 1000 C$ or more, Extra Vegas may ask for proof of where the money came from, like pay stubs, bank statements, or other documents.
More checks may be done if your documents aren't clear, if your account information changes, or if your declared residence and Canadian don't match. In these cases, Extra Vegas may ask for a clearer picture, a selfie with the ID to make sure the person is real, or a short confirmation of personal information to finish KYC.
Extra Vegas uses some personal and account-related data to see if you can get bonuses, free spins, cashback, and other offers. This helps us make sure that the right player gets the right reward, that claims aren't made twice, and that promotions are given fairly and in line with the rules. As part of making sure you are eligible for a promotion and getting it to you correctly, we only use information that is necessary. For example, we use your information to make sure you are who you say you are, where you live, and to see if you have met the requirements, such as making a deposit of at least 20 C$ or receiving a bonus limit of 200 C$.
Extra Vegas may use the following types of information about your account activity and compliance checks to make sure that promotions are given to the right people and that bonus programs are fair. Your username, email address, player ID, and other basic profile information are used to connect your account to the offer. Location and regulatory signals: the country you say you live in, your current location signals (like IP-based checks), and Canadian information if needed to follow promotion rules in Canada. Verification status: Get your Know Your Customer (KYC) results to make sure you can participate, which includes proving your age and identity.
We collect information about payments and transactions, like the history of deposits and withdrawals, the type of payment method used, and whether certain actions were taken, like making a deposit of $50 during the promotion period. The games you play, your bonus history (like whether you've already claimed a similar offer), your wagering progress, and any bonus-related restrictions that apply to your account. To find duplicate accounts, shared devices, or behaviour that could be used to abuse promotions, device and security signals are used. These include device identifiers and login patterns. Your marketing preferences and engagement (like how often you open and click on emails) may also help us decide which offers to send you and how often.
Even if you choose not to receive marketing messages, you may still get important service messages about your account and any bonuses you have already claimed. To be eligible, you must meet certain requirements, including fair use and anti-abuse controls. We might not offer the promotion anymore, change it, or take it away if we find multiple accounts, wrong information about who you are, or attempts to claim the same bonus more than once. If a player tries to get the welcome package more than once, even though it's limited to C$200, by making multiple accounts or using different payment methods, this is one example. If you think a promotion wasn't applied correctly, send your account email and the name of the promotion to support.
We may need more proof to make sure you are eligible and that the bonus is applied correctly to your account. This is especially true if the offer requires a minimum deposit of C$.
When you deposit C$20 or withdraw C$100, we handle payment method data to complete the transaction, stop fraud, and keep your account safe. Safeguarding private information is a top priority when dealing with this data, and payments are processed without any problems. As required by law and to fight fraud, Extra Vegas and its trusted payment partners may process payment information to authorize deposits, route withdrawals, confirm settlement, and meet other compliance needs.
To keep full payment credentials from being stored in a way that can be read, tokenization and masked identifiers are used when they are available. This depends on the method you choose and the amount of the transaction, like C$50 for a deposit or C$500 for a withdrawal. The following types of payment data may be collected and processed by Extra Vegas when you make a deposit or withdrawal. Amount, date, and time of the transaction, as well as the status of the transaction, the type of payment method used, and any internal transaction reference numbers. Payment identifiers include a token or card number that has been hidden, a payment account ID, a wallet identifier, and the country or bank that issued the card if the payment network provides them.
Information about the payer, like the name and address of the account holder when needed for authorization or compliance checks. In order to keep your funds safe, your IP address, device ID, browser data, and fraud-prevention signals are all used to look for strange activity. Verification evidence: proof that you own the payment method, such as documents or confirmations that show you withdrew at least $100. Remember that Extra Vegas will not ask for full payment information over chat or email. If someone asks for your full card number or password, do not give them those details. Instead, contact official support channels.
How card deposits are handled: Payment processors and card networks handle the sensitive steps of authentication and authorization for card payments. Extra Vegas usually only gets confirmation results and the masked identifiers it needs for reconciliation. It doesn't get full card data. How electronic wallets and other alternative payment methods are handled: Processing for electronic wallets and similar methods relies on wallet identifiers and transaction references. In this case, it helps make sure that the deposit of $20 or the withdrawal of $200 is linked to the same account and owner. The process of verifying withdrawals: To keep customers safe and follow anti-fraud rules, the source of your deposits and the destination of your withdrawals may need to match. If you used one method to deposit C$50, you might be asked to withdraw to the same method or go through more checks before you can withdraw C$500.
Paying information can only be given to people or organizations that need it to complete the transaction. This includes payment processors, banking partners, fraud-prevention services, and, if required by law, regulators or law enforcement. As part of their contracts, these parties are expected to keep data private and safe. How long payment information is kept: Records of transactions (like a one-hundred-dollar deposit or withdrawal) may be kept for accounting, handling disputes, and following the law. Copies of documents sent in to verify payments are only kept for as long as they are needed for the purpose and for as long as the law requires, and only certain people can access them. You can lower your risk by using payment methods that support tokenized authorization, making sure that your contact information is up to date so that you can get payment confirmations, and making sure that the withdrawal method is in your own name.
If you change your method, be ready to show proof of ownership for any withdrawals of $100 or more.
These are done to protect players and keep transactions safe. Because these checks can happen for any amount, even small ones like "withdraw 100 C$," they help stop fraud, unauthorized payouts, and chargeback abuse. For anti-money laundering (AML) reasons, Extra Vegas also keeps an eye on account activity. The main things that are watched are transaction patterns and how people play to make sure that the money that is used on the site is real and that payments are only sent to the rightful account holder.
When checks might happen: AML and security checks can happen at any time, but they happen most often when risk indicators change. In practice, a withdrawal may be put on hold until the information that was asked for is given and confirmed. When someone withdraws money for the first time or changes how they normally withdraw money, like when they ask to withdraw $500 right after depositing money. A lot of deposits and withdrawals in a short amount of time, or strange deposit patterns, like making several C$50 deposits right after each other. For example, withdrawing $2, 000 is a big amount of money compared to what normally happens with the account. Multiple payment methods are used or changes are made to the payment method before a payout is requested.
Signs that your account may have been hacked include being able to access it from new places or devices or otherwise. If a check is issued, Extra Vegas may temporarily hold the withdrawal until all the necessary confirmations are made. This is done to make sure that AML rules are followed and to keep your balance and payment information safe. As part of AML monitoring, deposits, withdrawals, and game play are constantly looked at to spot any unusual activity. Extra Vegas can ask for more information and put extra controls in place until the problem is fixed if transactions don't seem to fit with normal personal use. It might be necessary to make Source of Funds (SoF) requests to find out where the money for gambling comes from.
These requests usually happen when there is higher-value activity, repeated withdrawals, or patterns that make compliance look bad, like when you've withdrawn a total of 3000 C$ over several payouts. When SoF is requested, you may be asked to provide one or more of the following documents or explanations, depending on your circumstances: Proof of income (such as a salary statement or employer confirmation). Bank or payment account statements show how much money is coming in and what transactions are happening. Proof of any assets or savings (if needed). Paperwork about certain one-time funds, like a sale agreement or confirmation of an inheritance, if needed. Keep your account information the same and make sure that the withdrawal method you use belongs to you to avoid delays.
Having supporting documents ready can help the process go more smoothly if you expect a bigger payout, like withdrawing $5, 000.
This is so that we can set, apply, and enforce the limits you choose. This includes the names of your accounts, the limits you set, timestamps, and activity data that is needed to make sure the controls work right on all devices and sessions that are supported. We use this information to keep you safe, follow the rules, and make sure that our player protection tools work right.
Certain limited information may also be processed if needed to make sure the request comes from the account owner and stop people from getting around restrictions. Limits and protections: To run responsible gambling features, we may process the following types of data, depending on the control you turn on: account and identity data, such as a username or player ID, contact information, and the verification status needed to make sure the account owner is who they say they are. Configuring limits includes choosing the type of limit (deposit, loss, wagering, or session time), the amount or length of time you want it to last, the start date, the end date, and the history of changes. Responsible gambling actions include requests for a "cooling off" period or self-exclusion, the length of time chosen, confirmations, and any support communications that are relevant.
To correctly set and enforce limits, you need to know about gameplay and transaction data, like deposits, bets, wins and losses, session length, and login events. Device and security data includes your IP address, device identifiers, and fraud-prevention signals. These are used to keep your account safe and stop people from getting around controls. If you set a limit of C$100 per day for deposits, we will store that limit amount, the time window, and the total amount of deposits made during that time. We use results data to figure out net losses and compare them to the C$200 loss limit you set. Whenever possible, limits are used right away.
Enforcement may rely on regular reconciliation to make sure things are correct in some situations, especially when there are technical problems. For those who ask for a cooling-off period or to be left out of the system altogether, we will honour your choice, lock your access, and keep records to make sure the restriction lasts the whole time. We may also stop sending you marketing messages that are connected to your account while you are self-excluding... Changes to limits and raises to limits: To make play safer, some limit raises may not happen right away. We take care of the change request, the previous limit, and the activation schedule to make sure that the new settings take effect at the right time.
Sharing and legal basis: we only process your responsible gambling data as needed to give you the service you've asked for, comply with laws and rules, and protect players and keep the platform safe. If the rules say we have to, we may share limited information about your responsible gambling status with regulators or approved partners. This is only done to make sure we're following the rules and keeping people safe. Records are kept for as long as they are needed to enforce your choices, settle disputes, and meet any record-keeping requirements. Authorized people and systems that need this data to protect it and meet compliance requirements are the only ones who can access it.
What's available depends on where you are. We check to see if players from Canada can access our services by looking at your IP address, device data, and the address you give us when you sign up. If you live in a restricted area, you may not be able to register or play, and we may ask for proof of residency. For deposits, bonuses, and withdrawals to go smoothly, please enter correct information from the start.
We need information like your name, date of birth, address, email address, phone number, payment method identifiers (like the last four numbers of your card, your e-wallet ID, or the address of your crypto wallet), transaction history, and C$ amounts in order to process deposits and withdrawals. We only share the minimum amount of information needed to complete the transaction, protect against fraud, and meet regulatory and banking requirements with our payment partners in order to process payments. No, we don't give out your personal information to other companies to use for their own marketing.
Verification helps keep your account safe and supports checks for fraud and money laundering. A passport or national ID with your name and date of birth on it may be asked for as proof of identity before your first withdrawal. So is a utility bill or bank statement from the last three months that shows your address. And for e-wallets, an account screenshot with your name on it. You can send documents through our secure support channel or upload them in your account cashier. Using the same information in both your profile and your payment method speeds up the approval process.
There are rules about how to use bonuses correctly, so if you claim one, we keep track of your play, wagering, and bonus-related limits. On top of that, we use device identifiers, IP signals, and login patterns to look for bonus abuse and making more than one account. You may have to meet the wagering requirements or lose the bonus if you ask for a withdrawal while the bonus is still active. This depends on the rules of the promotion. People who use their own payment method and keep only one account can get their money out faster.
We use encrypted connections for the website and cashier, and we keep an eye on logins to see if anything seems off. Always log in to our mobile site through our official site, make sure your operating system and browser are up to date, and don't use public Wi-Fi when making deposits or withdrawals. Make sure your password is strong and unique, don't let anyone else use your login, and contact support right away if you see any strange transactions or login alerts. If we see signs of risk, we may temporarily stop withdrawals until we are sure the account owner is who they say they are.
Bonus
for first deposit
1000C$ + 250 FS
